Choose how an installed system will be inspected, maintained and supported. This page explains five planning models; the Service Master identifies the system, while the AMC page defines contract scope.
Maintenance decision pathChoose the service model from the installed asset condition
01Installed asset state
02Maintenance mode
03Approved task plan
04Report and next action
Conceptual maintenance-model path. The asset register, condition, supportability, access and written service scope determine the actual maintenance plan.
Start with risk, assets and acceptable downtime
A maintenance model is not a generic badge. It should reflect the installed asset register, operating environment, business impact, safe access, available records and the responsibilities of HJ, the customer, manufacturers and regulated specialists.
Document what is installed, serviceable and operationally critical
Write visit frequency, response, labour, parts and exclusions clearly
Separate technical service from statutory inspection and certification
Existing System From Another Installer?
HJ can assess it first. Acceptance depends on condition, compatibility, credentials, documentation, parts and responsibility boundaries. Assessment does not imply manufacturer authorisation or an automatic commitment to repair unsupported equipment.
Five Planning Models
Reactive to predictive maintenance
The model describes how care is planned. Exact visits, response targets, labour, parts, reporting and exclusions exist only when written into the accepted quotation or AMC.
Response, travel, visit frequency, remote access, spares, downtime, reporting and regulated responsibilities are confirmed for the actual site. Priority breakdown support remains subject to technician availability, safe access, service-area coverage and parts.
Common Questions
Frequently Asked Questions
Which maintenance model should I choose?
It depends on the installed assets, business risk, acceptable downtime, records and required coverage. HJ first establishes an asset baseline, then recommends the appropriate model.
Does comprehensive maintenance include every part and callout?
No. Labour, parts, callouts, response targets, travel, access and exclusions apply only when written in the accepted quotation or AMC.
Can HJ assess a system installed by another contractor?
Often, yes. We first assess condition, compatibility, credentials, records, parts and responsibility boundaries before accepting the system for service.
Is statutory inspection or certification included?
Not unless the quotation expressly includes it. Regulated electrical and life-safety work is subject to the appropriate registered contractor, competent person, specialist and authority requirements.
Choose the model, then define the actual scope
Browse the system-specific Service Master or build a multi-system Annual Maintenance Contract from an asset baseline.
Choose the complete HJ solution before the next step
This page supports several HJ system packages. Open the master diagram to see how products, infrastructure, software, installation, commissioning and support fit together before choosing a detailed solution.
