Installation is day one. Here's what's covered afterward, and how to reach us if something needs attention.
Support decision pathFrom installation record to a written support outcome
01Installation record
02HJ workmanship check
03Supplier finding
04Agreed next action
Conceptual warranty-support path. Coverage is decided from the accepted quotation, installation record, inspection and applicable supplier terms—not from this illustration alone.
What's Covered
Installation Warranty
Our installation work carries a warranty period confirmed at the time of your quotation — covering our workmanship, wiring and installation. The exact period depends on the system installed; we'll confirm this in writing as part of your quotation.
Equipment itself (cameras, panels, terminals) carries its own manufacturer warranty, separate from our installation warranty. If a unit fails within the manufacturer's warranty period, we handle the replacement process on your behalf.
Before accepting a support request as warranty work, HJ checks the installation record, handover date, affected component, symptoms and whether the system has been altered. That keeps the decision tied to the written quotation and manufacturer terms rather than an unsupported promise on a webpage.
Getting Support
WhatsApp us with your name and installation address
Describe the issue and, if possible, a photo or video
We'll advise next steps — remote troubleshooting or a site visit
Workmanship, equipment and operating conditions are different
Support is faster when everyone knows which responsibility is being assessed.
HJ workmanship
HJ inspects the cabling, termination, mounting, configuration and installation work included in the accepted quotation. The written warranty period and exclusions in that quotation control.
Manufacturer equipment
A camera, recorder, terminal, controller or power device follows its applicable manufacturer or supplier warranty. HJ can coordinate diagnosis and the return/replacement process, subject to the supplier's finding and availability.
Changes and external causes
Unauthorised alterations, accidental damage, pests, water ingress outside the installed design, utility events, network changes, consumables and neglected maintenance may require chargeable diagnosis or repair. HJ confirms this only after inspection.
Support Record
Send enough detail for HJ to trace the installation
Identify the site
Provide the installation address, contact person and—where available—the quotation, invoice, handover or service-reference number.
Describe the symptom
State when it began, what still works, any recent power/network/building changes and the exact message shown. Send non-sensitive photos or short video where useful.
Agree the next action
HJ records whether the next step is remote guidance, a warranty inspection, supplier assessment, maintenance visit or chargeable repair before work proceeds.
